Refund policy

Return & Refund Policy

Last updated: September 4, 2026

At PropPetz LLC, we want you to be happy with your purchase. Because many PropPetz products are made to order specifically for each customer and are produced and fulfilled through third-party print and fulfillment providers, our return policy differs from that of a traditional retail store.

We do not accept general returns or exchanges for products that are correctly produced and delivered as ordered.

However, if your order arrives damaged, defective, or incorrect, we will work with you to resolve the issue.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If you receive a product that is damaged, defective, has a manufacturing or printing error, or is not the product you ordered, please contact us at PropPetz@yahoo.com within 30 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and the problem

  • Photographs of the packaging when the issue involves shipping damage

  • Any additional information reasonably requested to evaluate the issue

Because our products are produced through third-party fulfillment providers, photographs or other evidence may be required to submit a claim to the applicable provider.

If the issue is confirmed, PropPetz LLC may provide a replacement, reprint, refund, or other appropriate resolution, depending on the circumstances and the options available through our fulfillment provider.

Customers generally will not be required to return damaged or defective products unless specifically instructed by PropPetz LLC.

Returns and Exchanges for Customer Preference

Because many PropPetz products are made to order, we do not accept returns or exchanges when:

  • The wrong size was ordered

  • The wrong color was selected

  • The wrong product was selected

  • The customer changes their mind

  • The customer no longer wants the product

  • The customer decides they would prefer a different design

  • The product was received as ordered but the customer would prefer a different size or color

Please carefully review product descriptions, sizing information, color selections, and order details before completing your purchase.

Size Information

Customers are responsible for selecting the appropriate size based on the sizing information provided on the applicable product page.

Minor variations in measurements may occur during manufacturing and do not necessarily constitute a manufacturing defect.

Where a product is manufactured within the applicable provider's stated measurement tolerance, the product will generally not qualify for a free replacement or refund based solely on a minor measurement difference.

Order Cancellations

If you need to cancel an order, contact us at PropPetz@yahoo.com as soon as possible after placing your order.

Because many products enter production shortly after an order is placed, we cannot guarantee that an order can be canceled once production has begun.

Once an order has entered production or fulfillment, cancellation may no longer be possible.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address is provided, PropPetz LLC is not responsible for resulting delays, failed delivery, returned packages, or additional shipping costs.

If a package is returned to the fulfillment provider because of an incorrect or incomplete address, available options may include a reprint or reshipment at the customer's expense, depending on the circumstances and the fulfillment provider's policies.

A refund is not guaranteed when an order cannot be delivered because of an incorrect or incomplete address supplied by the customer.

Lost, Stolen, or Misdelivered Packages

Once an order has been shipped and transferred to the shipping carrier, PropPetz LLC is not responsible for loss, theft, delays, or misdelivery caused by the carrier or circumstances outside our reasonable control.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location and contact the shipping carrier to report the issue.

PropPetz LLC may assist by providing available order and tracking information, but a replacement or refund is not guaranteed for packages that have been reported as delivered, lost, stolen, or misdelivered by the carrier.

Final Sale Items

Products specifically identified as Final Sale at the time of purchase are not eligible for return or exchange except where required by applicable law or when the product is damaged, defective, or incorrect.

Sale Items and Gift Cards

Sale items and gift cards are not eligible for return or exchange except where required by applicable law or where the item is damaged, defective, or otherwise qualifies for a remedy under this policy.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

We will notify you once your refund has been approved.

After a refund is processed by PropPetz LLC, the time required for the funds to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.

PropPetz LLC does not control the processing time of third-party financial institutions.

Shipping Charges

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue is the result of an error by PropPetz LLC or our fulfillment provider.

When a return or replacement is approved because an item arrived damaged, defective, or incorrect, PropPetz LLC will determine the appropriate shipping resolution based on the circumstances and applicable fulfillment-provider policies.

How to Report an Issue

To report a damaged, defective, or incorrect product, contact:

PropPetz LLC
Email: PropPetz@yahoo.com

Please include your order number and photographs or other requested evidence.

Do not send products to a return address unless PropPetz LLC specifically instructs you to do so.

Our Commitment

PropPetz is a small, growing business, and we appreciate every customer who supports our brand.

While we cannot accept general returns or exchanges for made-to-order products, we stand behind the products we sell and will make a reasonable effort to resolve legitimate product problems fairly and professionally.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

PropPetz LLC reserves the right to update this policy as our products, fulfillment arrangements, and business operations evolve.