Shipping policy

Shipping Policy

Last updated: September 4, 2026

PropPetz LLC works with third-party production and fulfillment providers, including Printify, to produce and ship many of the products available through the PropPetz online store.

Processing Time

Many PropPetz products are made to order. Orders generally require 2–7 business days for processing and production before they are shipped, depending on the product and fulfillment provider.

Processing times are estimates and may be longer during holidays, periods of high order volume, or other circumstances outside of our control.

Shipping Time

Once an order has been fulfilled and shipped, estimated delivery times may vary depending on the destination, product, shipping method, fulfillment provider, and carrier.

Typical estimated delivery times may include:

United States: approximately 3–7 business days
Canada: approximately 5–10 business days
International: approximately 10–20 business days

These are estimated delivery times only and are not guaranteed delivery dates.

Actual delivery times may vary.

Shipping Costs

Shipping costs are calculated at checkout based on the products in your order, shipping destination, and available shipping method.

Tracking

Once your order ships, you will generally receive a shipping confirmation email containing tracking information when tracking is available.

Please allow approximately 24–48 hours for tracking information to update after shipment.

Tracking information is provided by the shipping carrier, and PropPetz LLC is not responsible for delays or inaccuracies in carrier tracking updates.

Third-Party Fulfillment

Orders may be produced and fulfilled by third-party print and fulfillment providers, including Printify and its network of production partners.

Products may ship directly from the fulfillment provider to the customer.

The fulfillment provider and shipping carrier may vary depending on the product, availability, destination, and other logistical factors.

Lost, Stolen, or Undelivered Packages

Once an order has been shipped and transferred to the shipping carrier, PropPetz LLC is not responsible for delays, loss, theft, misdelivery, or other shipping issues caused by the carrier or circumstances outside of our control.

If tracking shows that an order has been delivered but you cannot locate the package, please first check with household members, neighbors, and the delivery location. You should also contact the shipping carrier directly to report the issue and request an investigation.

PropPetz LLC may assist by providing available order or tracking information; however, we cannot guarantee a replacement or refund for packages that are lost, stolen, delayed, or misdelivered after being transferred to the carrier.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address is provided, PropPetz LLC is not responsible for delays, failed delivery, returned packages, or additional shipping costs resulting from the incorrect information.

If a package is returned to PropPetz LLC or our fulfillment provider because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be shipped again.

A refund is not guaranteed for orders returned because of an incorrect or incomplete address provided by the customer.

Customs, Duties, and International Fees

For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Weather, Carrier, and Other Delays

PropPetz LLC is not responsible for delays caused by circumstances outside of our reasonable control, including:

Severe weather
Natural disasters
Carrier delays or disruptions
Customs processing
Transportation disruptions
Holidays
Labor disruptions
Government actions
Emergencies
Other unforeseen circumstances

Damaged Packages

If your order arrives damaged, please contact us at PropPetz@yahoo.com as soon as possible.

Please provide your order number and clear photographs of the damaged product and packaging.

We will review the situation and determine what assistance may be available under our Return & Refund Policy and applicable fulfillment-provider requirements.